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Return Policy

If you are not completely satisfied with your purchase, you are welcome to send eligible items back within 10 days of arrival for an exchange, store credit or refund. All merchandise must be returned in unworn condition with original tags and sanitary strips attached. Footwear will only be accepted if returned in its original, undamaged shoebox.

Sale and discount items are final sale and not eligible for return, exchange or store credit.

How to Make a Return

Please fill out and include this Return Authorization Form in your return shipment. No.6 does not provide free shipping on returns. We highly recommend using a method that includes tracking.

Please Mail your return to:

No.6 Store
Attn: Returns Dept.
8 Centre Market Place
New York, NY 10013

Refunds

Returns are handled Monday-Friday, and can take up to 5 business days to process. No.6 will credit your original form of payment, less any shipping costs. You will receive an email when your refund is issued. Depending on your credit card company, it can take up to 10 business days for the credit to post to your account.

Additionally, our New York store will gladly accept your web return within 10 days of the arrival date. Please include the Return Authorization Form with your return.

We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

Exchange Policy

If you are not completely satisfied with your purchase, you’re welcome to send eligible items back within 10 days of arrival for an exchange. Sale, discounted items, customized clogs, customized clog boots, lingerie, fragrances and any other special orders are final sale and not eligible for exchange or store credit.

If you would like to expedite your exchange process, we highly recommend simply repurchasing the new item(s) online, and request a refund on the Return Authorization Form.

How to Make an Exchange

Please fill out and include this Return Authorization Form in your exchange shipment. No.6 does not provide free shipping on exchanges. We highly recommend using a method that includes tracking.

Please Mail your exchange to:
No.6 Store
Attn: Returns Dept.
8 Centre Market Place
New York, NY 10013

Clog Exchanges

Clog exchanges are handled Monday-Friday, and can take up to 5 business days to process. Like all online clog orders, clog exchanges are also made to order, so they may take up to 10 business days to arrive. You will receive a new tracking number when your exchange is on it’s way.

Store Credit

Store credit is issued in two ways:

Online store credit is issued in the form of an online gift card. You will receive an email with the gift card code, and the amount of credit will be automatically tracked.

In store credit may be issued if preferred, but is not valid towards online purchases. We require customers to call or visit us in store to place a new order using credit.

Final Sale Items

Sale, discounted items, customized clogs, customized clog boots, lingerie, fragrances and any other special orders are final sale. No returns or exchanges.

In Store Policy

Eligible merchandise purchased at our New York store may be returned for exchange or store credit within 10 days of purchase, provided it's in unworn condition with the original tags attached.

Sale, discounted items, swimwear, lingerie and fragrance purchases are final sale. No returns or exchanges.