All domestic non-clog orders are shipped from our New York store Monday-Friday within 2-3 business days after placing your order. Non-clog orders placed Friday-Sunday will ship the following week.
Clogs ordered through our website are made to order, so they may take up to 10 business days to arrive. If your order contains both clogs and non-clogs, your order will ship in two separate segments. Each shipment will have it's own tracking number.
Packages ship via UPS Ground, and do not require signature for delivery. Since signature is not required, please make sure your delivery location is secure. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment.
No.6 cannot ship to P.O. boxes or APO/FPO/DPO addresses.
No.6 is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
All international packages are shipped via UPS Worldwide Expedited. International shipments depend largely upon the pace with which they are processed through customs. No.6 is unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees. Refused packages will incur a 20% restocking fee.
We are not responsible for these fees or delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally.
If you need your order to arrive by a certain date, please call the store at 212-226-5759 to discuss expedited shipping options or to check our store stock. Expedited fees depend on the date the shipment will need to arrive.
Payment must be taken over the phone as No.6 does not retain customer card information, and cannot automatically add shipment fees.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.