Shipping & Return Policy
If you are not completely satisfied with your purchase, you are welcome to send your items back within 10 days of arrival for an exchange, store credit or refund. All merchandise must be returned in unworn condition with original tags attached. Footwear will only be accepted if returned in unworn condition with the original, undamaged shoebox.
Please fill out and include this Return Authorization Form in your return shipment.
We will notify you by email when your refund is processed. Please allow up to 10 business days for the credit to post to your account.
At the moment, No.6 does not provide free shipping on returns.
If you are sending back merchandise for a refund, No.6 will credit your original form of payment – less any shipping costs – within 7 days of receipt. Additionally, our New York store will gladly accept your Web Return within 10 days of receipt.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
Sale & Custom Clog Purchases
Sale and discounted items, custom clogs and boots and any other special orders are final sale. No returns or exchanges.
Online Swim, Lingerie & Fragrance Purchases
Swim may be returned within 10 days of arrival for an exchange, store credit or refund provided it's in unworn condition with the original tags and sanitary strip attached. Swim that does not meet these conditions are not eligible for return, exchange or store credit. All lingerie and fragrances are final sale. No returns or exchanges.
Merchandise purchased at our NY store may be returned for exchange or store credit within 10 days, provided it's in unworn condition with the original tags attached.
In-store Swim, Lingerie & Fragrance Purchases
All in-store swimwear, lingerie and fragrance purchases are final sale. No returns or exchanges.
Still have questions?
Please feel free to call us: 212-226-5759 or send us an email at firstname.lastname@example.org
All domestic non-clog orders are shipped from our New York store Monday-Friday within 2-3 business days after placing your order. Non-clog orders placed Friday-Sunday will ship the following week.
Clogs ordered through our website are made to order, so they may take up to 10 business days to arrive. If your order contains both clogs and non-clogs, your order will ship in two separate segments. Each shipment will have it's own tracking number.
Packages ship via UPS Ground, and do not require signature for delivery. Since signature is not required, please make sure your delivery location is secure. A tracking number will be sent to the email associated with your order, and can be used to track the progress of your shipment.
No.6 cannot ship to P.O. boxes or APO/FPO/DPO addresses.
No.6 is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
All international packages are shipped via USPS First Class Package International. International shipments depend largely upon the pace with which they are processed through customs. No.6 is unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees. Refused packages will incur a 20% restocking fee.
We are not responsible for these fees or delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally.
If you need your order to arrive by a certain date, please call the store at 212-226-5759 to discuss expedited shipping options or to check our store stock. Expedited fees depend on the date the shipment will need to arrive.
Payment must be taken over the phone as No.6 does not retain customer card information, and cannot automatically add shipment fees.
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.