Shipping & Return Policy
If you are not completely satisfied with your purchase, you are welcome to send your items back within 10 days of arrival for an exchange, store credit or refund. All merchandise must be returned in unworn condition with original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox.
Please fill out and include this Return Authorization Form in your return shipment.
We will notify you by email when your refund is processed. Please allow up to 10 business days for the credit to post to your account.
At the moment, No.6 does not provide free shipping on returns.
If you are sending back merchandise for a refund, No.6 will credit your original form of payment – less any shipping costs – within 7 days of receipt. Additionally, our New York store will gladly accept your Web Return within 10 days of receipt.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
Sale & Custom Clog Purchases
Sale and discounted items, custom clogs and boots and any other special orders are final sale. No returns or exchanges.
Online Swim, Lingerie & Fragrance Purchases
Swim may be returned within 10 days of arrival for an exchange, store credit or refund provided it's in unworn condition with the original tags and sanitary strip attached. Swim that does not meet these conditions are not eligible for return, exchange or store credit. All lingerie and fragrances are final sale. No returns or exchanges.
Merchandise purchased at our NY store may be returned for exchange or store credit within 10 days, provided it's in unworn condition with the original tags attached.
In-store Swim, Lingerie & Fragrance Purchases
All in-store swimwear, lingerie and fragrance purchases are final sale. No returns or exchanges.
Still have questions?
Please feel free to call us: 212-226-5759 or send us an email at firstname.lastname@example.org
Please note that the clogs ordered through our website are made to order, so they may take up to 10 business days to arrive. We ship via UPS Ground, and do not require signature for delivery. All non-clog orders will ship out from our New York store within two business days via UPS ground.
If you need your clogs to arrive by a certain date, please call the store at 212-226-5759 to discuss expedited shipping options or to check our store stock. All non-clog orders will ship out from our New York store within two business days via UPS ground.
All international packages up to 4 lbs are mailed USPS First Class International and cost $45. International shipments are tracked within the United States; once a package enters into another country, it is no longer tracked until its delivery. International shipping via UPS is available upon request. Please allow 3-6 weeks for delivery.
International orders may carry extra tariffs or duties that we can not predict, which can sometimes cause delays in delivery. We are not responsible for these fees or delays, and suggest that you contact your local customs bureau with inquiries or to see if your package is being held locally.