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ONLINE RETURN POLICY

Full price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a refund, exchange, or store credit. All items must be returned in unworn and otherwise perfect condition with original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox. Swimwear must have sanitary strips still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

IN STORE RETURN POLICY

Full price merchandise purchased in our New York store may be returned within 10 days of purchase for exchange or store credit only, provided the item(s) are in unworn and otherwise perfect condition with the original tags attached. Footwear – excluding No.6 clogs and clog boots – must be returned in its original, undamaged shoebox.  Swimwear must have sanitary strips still attached.

Sale or otherwise discounted items, custom clogs and clog boots, vintage, lingerie, fragrances and any special orders purchased in store are considered final sale – no returns or exchanges. This includes custom clogs and clog boots purchased over the phone.

PROCESSING A RETURN OR EXCHANGE

To arrange an exchange or return, please fill out and include this Return Authorization Form in your return shipment. No.6 does not provide free return shipping. We recommend using a trackable shipping method. Returns can also be dropped off at our NYC store during regular business hours.

Please ship your return to:

No.6 Store
Attn: Returns Dept.
8 Centre Market Place
New York, NY 10013

Refunds will be credited to your original form of payment, less any shipping charges. You will receive an email confirmation when your refund is issued. Depending on the processing speed of your credit card company, it may take up to 10 business days for the credit to post to your account statement.

Exchanges are processed upon receipt and are subject to availability. You will receive a new tracking number when your exchange is on its way.

To expedite the exchange process, we recommend first placing an order for the new item(s) you want before returning your original item(s). You can then ship back your original order for a full refund, less any shipping charges.

STORE CREDIT

Credit is available in two formats. Customers may choose:

Online Store Credit, issued in the form of an online gift card. Customers will receive an email with the gift card code, which can be entered upon checkout for future online purchases.

In Store Credit can be issued upon request. In store credit is redeemable either at our NYC store or over the phone, but cannot be applied to online purchases.