I’M UNSURE OF WHAT SIZE TO ORDER. HOW DO I DETERMINE MY SIZE?

Our sizing is determined by the base of the shoe. Some bases run smaller than others and each different color/type of leather, suede or shearling we use can sometimes affect the fit. As a general rule when ordering online, simply click on your true US size.

Still not sure? To best determine your size, see the description and fit suggestions listed on that specific product’s page. For even more information about the exact sizing for each of our bases, check out our handy Clog Fit Guide.

We encourage you to call us during regular store hours at 212-226-5759 or email us at shop@no6store.com if you are still unsure of your size. We are more than happy to help with advice and suggestions!


HOW LONG WILL MY CLOGS TAKE TO BE MADE AND SHIPPED?

It can take up to 10 business days for clogs to get to you. This is because all of our clogs and clog boots are handmade-to-order! Every stitch, every staple, every base is assembled by our factory team. This process not only makes each clog unique, but it’s also why some of our shoes take up to 10 days to arrive at your door step. Trust us – they’re worth the wait!

Need your clogs expedited? Give us a call or shoot us an email for expedited services. Extra fees may apply.


HOW SHOULD MY CLOGS FEEL AND FIT?

Our clogs can feel snug through the width when you first get them. This is totally normal! The leather upper will soften and give with wear, molding to the shape of your foot. Unlike regular shoes, clog bases do not bend so your heel will lift up with each step. If your toe lightly touches the front of your shoe, that’s okay – your foot should take up the length of the base.

Breaking in your clogs can take some time. Wear them in the comfort of your home before taking them out in the wild. If you have wider feet, are feeling any discomfort, or if you’re impatient about the breaking in process, we recommend taking them to your favorite local cobbler for stretching.


I ORDERED A 7, BUT GOT A SHOE THAT SAYS 38. WHAT GIVES?

Our bases are numbered with two digit sizing. Please consider this number to be your “No.6 size” as they are not equivalent to to European sizing. Some styles run smaller than others so there might be a conversion involved in order to get the correct fit. Luckily for you, we’ve done the math! All you have to do is select your true US shoe size when ordering your clogs. We’ll send you the correct corresponding No.6 size.


HOW DO I MAKE A RETURN?

All online clog orders are eligible for exchange, refund, or store credit within 10 days of receiving your clogs in the mail. We ask that you print and fill out our Return Authorization Form when sending your shoes back to us. We do not provide return labels.

Clogs must be returned in unworn condition in their original shoebox. We cannot accept returns for custom orders or clogs that have been worn.

Our full online and in-store Return Policies and the Return Authorization Form can be found here.


WHAT ARE NO.6 CLOGS MADE OF?

All No.6 clogs feature durable and ultra light-weight wood bases, rubber soles with skid-resistant traction and a varying selection of high quality nubuck, leather and shearling hides. Most of our clogs and clog bases are pre-treated to be water repellent.


WILL NO.6 REPAIR MY CLOGS?

Unfortunately No.6 does not repair clogs. Please visit your local cobbler to have your shoes repaired.


DO NO.6 CLOGS HAVE A WARRANTY?

No.6 guarantees its clogs from manufacturing defects within a reasonable period of time. Please be advised, natural wear and tear is not a manufacturer’s defect. If you find you have received a defective pair of clogs or clog boots, please contact No.6 for further instructions. What constitutes a manufacturer’s defect is at the sole discretion of No.6 and/or its factory.


HOW DO I CARE FOR MY CLOGS?

Details and tips for taking care of your clogs can be found in our handy Clog Care Guide.


HOW DO I ORDER FROM NO. 6 STORE?

We strongly encourage you to visit our store if you live in or are visiting the NYC area! We're located in the Nolita neighborhood in Manhattan at 6 Centre Market Place New York, NY 10013, between Broome and Grand. All styles of clogs and boots are available in the store to purchase or order.

Our store hours are Monday–Saturday, 12 pm–7 pm and Sunday 12 pm-6 pm.

If you cannot visit us, feel free to order through this website. For additional questions, please give us a call during regular store hours at 212-226-5759 or email us at shop@no6store.com.


Shipping

We ship UPS ground for all domestic orders. Please be advised that delivery does not require a signature and we cannot ship to P.O. Boxes.

International orders ship USPS and are subject to customs and or duty fees required by the country to which they are shipped. Unfortunately we cannot anticipate if and when a country may charge additional duties or tariffs, and No.6 is not responsible for payment of any duties or tariffs.

Expedited shipping is also available for an additional charge. Please call or email us shop@no6store.com for expedited shipping details and options.

Messenger service is also available for customers in the NYC area, charges will apply based on location.


Payment Methods

We accept Visa, MasterCard, and American Express. We do not accept PayPal.


Taxes and Duties

We charge sales tax only to customers living in New York State (8.875%). For international orders, a customs duty may be charged to you depending upon the country in which you reside. Unfortunately we cannot anticipate if and when a country may charge additional duties or tariffs, and No.6 is not responsible for payment of any duties or tariffs.